Update on: [current_date]

Welcome to LADDER OF GROWTH IT SERVICES PVT. LTD.. By accessing or using our website (https://thegrowthladder.com) and the services provided by us, you acknowledge and agree to comply with the following Terms and Conditions. These Terms are designed to ensure clarity, fairness, and transparency between The Growth Ladder (“we,” “our,” or “us”) and our users (“you,” “your”).

Please read these Terms carefully before using our platform. By using the website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from accessing or using our services.

1. Use of Website

1.1 Eligibility

To use our website and services, you must be at least 18 years old or of legal age in your jurisdiction to form a binding contract. By accessing or using our platform, you confirm that you meet this age requirement.

1.2 User Information

When creating an account, placing an order, or interacting with our website, you agree to provide accurate, current, and complete information. Providing false, misleading, or incomplete information may result in suspension or termination of your account.

1.3 Acceptable Use

You agree not to misuse the website or services for any unlawful, harmful, or fraudulent purposes. Prohibited activities include, but are not limited to:

  • Unauthorized access to our systems or accounts

  • Interfering with website operations or security

  • Using the platform to harass, defraud, or harm other users

  • Posting or transmitting malicious software, viruses, or harmful content

Failure to comply with these rules may result in legal action and termination of access.

2. Products and Services

2.1 Product Information

We make every effort to provide accurate descriptions, images, and pricing for all products on our platform. However, errors may occur due to human or technical mistakes. We reserve the right to correct such errors at any time without prior notice.

2.2 Product Availability

All products are subject to availability, and we do not guarantee that every item will always be in stock. In cases where products are unavailable, we will notify you promptly and offer alternatives or refunds where applicable.

2.3 Product Representation

Images, descriptions, and specifications provided on our website are for illustrative purposes only. Actual products may vary slightly in appearance, color, dimensions, or features.

3. Orders and Payments

3.1 Order Acceptance

Placing an order on our website constitutes an offer to purchase products in accordance with these Terms. We reserve the right to accept or reject orders at our discretion.

3.2 Payment Methods

Payments must be made using approved methods available on our website, which may include credit/debit cards, net banking, UPI, or other digital payment systems.

3.3 Order Refusal or Cancellation

We may refuse or cancel an order in certain circumstances, including:

  • Suspected fraudulent transactions or unauthorized use

  • Errors in pricing or product descriptions

  • Non-compliance with our Terms and Conditions

If your order is canceled, we will issue a full refund using the original payment method.

3.4 Transaction Security

All financial transactions are processed using secure payment gateways. We do not store sensitive payment information such as card CVV numbers. Users are responsible for maintaining the confidentiality of their payment credentials.

4. Shipping and Delivery

4.1 Delivery Timelines

Delivery timelines are estimated and may vary due to factors outside our control, such as courier delays, natural disasters, or unforeseen logistics issues.

4.2 Shipping Policies

Shipping fees, timelines, and methods are detailed on our Shipping Policy page. By placing an order, you agree to comply with the stated shipping terms.

4.3 Risk of Loss

Risk of loss or damage to products passes to the customer upon delivery. Users are advised to inspect packages at the time of receipt and report discrepancies immediately.

5. Returns and Refunds

5.1 Eligibility

Returns and refunds are governed by our Refund and Returns Policy, available on our website. Only items meeting the eligibility criteria will be accepted for return.

5.2 Refund Process

Refunds, when approved, will be processed using the original payment method within the timelines specified in our Returns Policy.

5.3 Exclusions

Certain items may be non-returnable due to hygiene, customization, or safety reasons. Users are encouraged to review product descriptions carefully before purchase.

6. Intellectual Property

6.1 Ownership

All content on The Growth Ladder website, including text, images, graphics, logos, and product designs, is owned or licensed by The Growth Ladder.

6.2 Restrictions

You may not reproduce, copy, distribute, or use any material from our website without prior written permission. Unauthorized use may result in legal action.

6.3 Trademarks

All trademarks, service marks, and logos displayed on the website are the property of The Growth Ladder or its licensors. Use of these marks without authorization is strictly prohibited.

7. Limitation of Liability

7.1 Disclaimer of Damages

The Growth Ladder is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

7.2 Maximum Liability

Our total liability in connection with any claim, dispute, or transaction shall not exceed the amount paid for the specific product involved.

7.3 No Warranty

While we strive to ensure accuracy and reliability, all products and services are provided “as is” without warranties of any kind, express or implied.

8. Third-Party Links

Our website may include links to external websites for your convenience. We are not responsible for the content, practices, or privacy policies of these third-party sites. Users are advised to review the privacy and legal terms of any external site they visit.

9. Privacy

Your use of The Growth Ladder is also governed by our Privacy Policy, which outlines:

  • How we collect, store, and use personal information

  • Your rights regarding personal data

  • Measures taken to ensure security and confidentiality

By using the website, you consent to the practices described in our Privacy Policy.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page. Continued use of the website after updates indicates your acceptance of the revised Terms.

10.1 Notification of Changes

While we recommend regularly reviewing our Terms, we may also notify users of major changes via email or platform notifications.

11. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from or related to these Terms, your use of our website, or transactions will be subject to the exclusive jurisdiction of the courts in Delhi, India.

12. Contact Us

If you have questions, concerns, or require clarification regarding these Terms, please contact us at:

  • Email: ladderofgrowthitservices@gmail.com

  • Address: Office No TS1028, C 003, Galaxy Blue Sapphire, Sector 4, Greater Noida West, UP 201306

  • GST No.: 09AAFCL4667G2Z6

We aim to respond promptly to queries and provide clear guidance regarding these Terms and your rights.