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At LADDER OF GROWTH IT SERVICES PVT. LTD., our priority is to provide you with a seamless, reliable, and satisfying shopping experience. We understand that there may be occasions where you are not fully satisfied with your purchase. To ensure transparency and customer satisfaction, this Refund and Returns Policy outlines the conditions, procedures, and guidelines for returning products and receiving refunds.

This policy applies to all purchases made through our website (https://thegrowthladder.com) unless otherwise specified. By purchasing from our platform, you agree to comply with the terms outlined herein.

1. Eligibility for Returns

To maintain fairness and efficiency, not all products are eligible for returns. To qualify for a return:

1.1 Time Frame

  • Items must be returned within 7 days of delivery.

  • Returns requested after this period may not be accepted, except in cases of manufacturing defects or errors on our part.

1.2 Condition of Products

  • Products must be unused, in their original packaging, and in the same condition as received.

  • Accessories, manuals, tags, and promotional items included with the product must also be returned.

1.3 Exceptions

Certain products are not eligible for return due to hygiene, perishability, or customization:

  • Perishable goods (e.g., food, beverages)

  • Intimate products or personal care items

  • Customized or personalized orders (including engraving, embroidery, or made-to-order items)

Eligible returns allow us to process refunds efficiently and maintain quality standards for other customers.

2. Non-Returnable Items

Some items cannot be returned or refunded under any circumstances:

  • Gift Cards: Digital or physical gift cards are final sale and cannot be exchanged or refunded.

  • Downloadable Software or Digital Products: Once downloaded or accessed, digital content cannot be returned.

  • Personal Care and Hygiene Products: Products that come into contact with skin, hair, or body for hygiene reasons cannot be returned.

  • Items Marked as “Final Sale”: Promotional, clearance, or discounted products marked as final sale are non-returnable.

This ensures clarity and avoids potential disputes over products that cannot be resold.

3. Return Process

To initiate a return, follow these steps:

3.1 Contact Us

  • Email info@thegrowthladder.com with your order ID and reason for return.

  • Include photographs of the product, if applicable, especially if defective or damaged.

3.2 Eligibility Confirmation

  • Our support team will review your request to confirm if your product meets return criteria.

  • You will receive instructions regarding how and where to ship your product.

3.3 Shipping the Product

  • Use a reliable courier service to ship the item back.

  • Ensure the package is securely packed to prevent damage during transit.

  • We recommend tracking the shipment to monitor delivery status.

3.4 Inspection

  • Once we receive the returned product, our team will inspect it for eligibility.

  • You will be notified via email regarding the approval or rejection of your return.

4. Refunds

Refunds are processed once the returned product is inspected and approved:

4.1 Refund Method

  • Approved refunds will be issued to your original payment method.

  • Refunds are typically processed within 7–10 business days.

4.2 Shipping Charges

  • Shipping fees paid during the original purchase are non-refundable, except when the return is due to our error (e.g., wrong or defective product).

4.3 Discounted or Promotional Purchases

  • If the item was purchased using a discount, promotion, or sale price, the refund will reflect the discounted price, not the original listed price.

5. Exchanges

We generally process exchanges only for defective or damaged items.

5.1 Eligibility for Exchange

  • Items must be returned within the 7-day period.

  • Products must be in their original condition with tags and accessories intact.

5.2 How to Request an Exchange

  • Contact us via info@thegrowthladder.com with your order ID, a description of the defect or damage, and a request for an exchange.

  • Our team will guide you through the exchange process, including shipping instructions.

6. Shipping Costs for Returns

6.1 Customer Responsibility

  • Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong product, defective item).

6.2 Recommended Shipping

  • Use a trackable courier service to ensure the item reaches us safely.

  • We are not responsible for lost or damaged packages during return shipping.

7. Late or Missing Refunds

If you have not received your refund after it has been approved:

  1. Check your bank account to confirm receipt.

  2. Contact your credit card company or bank, as processing times may vary.

  3. If you still have not received the refund, contact us at info@thegrowthladder.com with your order details and refund confirmation.

We will investigate the matter promptly and ensure your refund is processed correctly.

8. Customer Responsibilities

To ensure a smooth return and refund process:

  • Keep all original packaging, tags, and accessories.

  • Return items in resalable condition.

  • Ship returns via reliable courier with tracking.

  • Report issues, defects, or damages within the 7-day window.

  • Maintain proof of shipping and delivery for your records.

Following these responsibilities ensures faster processing and avoids delays in refunds or exchanges.

9. Exceptions and Special Cases

Certain situations may require special handling:

  • Defective or Damaged Items: If a product is defective or damaged upon delivery, contact us immediately with photographs. We will provide replacement options or a full refund.

  • Partial Refunds: In cases where only part of an order is returned, the refund will reflect the returned items only.

  • Custom Orders: Customized items may be non-refundable, unless there is a manufacturing defect.

10. Contact Information

For any questions, clarifications, or support regarding this Refund and Returns Policy, please contact us:

  • Email: ladderofgrowthitservices@gmail.com

  • Address: Office No TS1028, C 003, Galaxy Blue Sapphire, Sector 4, Greater Noida West, UP 201306

  • GST No: 09AAFCL4667G2Z6

Our support team is available to guide you through the return process, answer questions, and ensure a smooth experience.